Shipping and delivery

Free standard shipping on every order, Australia-wide. We process orders within 3 business days and dispatch them from our fulfilment partner's warehouse. Delivery to most Australian addresses takes 8 to 14 business days. We do our best to get your order to you sooner, but it's a busy time for the two of us right now, so please allow the full window before you worry.

You'll get a tracking link when it ships and another email from us when it lands in Australia.

Estimated delivery by state

NSW, VIC, QLD, SA, WA, TAS, NT and ACT: 8 to 14 business days. These are estimates, not promises; the carrier's scans decide the exact day.

Need it by a date?

Email support@harrowandlane.com before you order, with the date and your postcode. We'll tell you honestly whether it'll make it. If it won't, we'll say so; we'd rather lose the order than your trust.

Running late?

If your order is later than the estimate, email us and we'll chase it with the carrier. You don't have to. If it still hasn't arrived 5 business days after the estimate, we'll sort a resend or a refund, your call.

Tracking

Tracking events update as the carrier scans the parcel. There can be a few quiet days between scans; that's normal. The Track your order page shows exactly what the carrier shows us.

Returns and refunds

Want to return something, or ask about a refund? Email support@harrowandlane.com with your order number and we'll take it from there. The full policy is on our Return Policy page.