FAQ

Sizing

Which size should I order? Most pieces have their own size chart in centimetres, under the Size Guide button above the size picker. Measure your bust, waist and hips once and compare them with the chart. Between two sizes? We'd go a size up. If a piece doesn't have a chart yet, email us and we'll check the measurements for you.

Do your sizes match Australian sizes? Not always, so please go by the centimetres, not the letter. The chart on each product page is the one that counts for that piece.

Not sure? Ask us. Send us your bust, waist and hips in centimetres and the piece you're looking at. We'll tell you honestly which size we'd pick, or whether we'd pick something else.

Delivery

How long does delivery take? 8 to 14 business days to most Australian addresses, and shipping is free. We process your order within 3 business days, and you get an email when it ships and another when it lands in Australia. We do our best to get it to you sooner, but it's a busy time for the two of us right now.

Can I get it faster? Not yet. If you need it by a date, email us before you order and we'll tell you honestly whether it'll make it.

Where do you ship from? From our fulfilment partner's warehouse, straight to your door with tracking. Every scan shows up on the Track your order page.

Returns

What if it doesn't fit? Email support@harrowandlane.com within 30 days of receiving it, with your order number and the reason. We'll send you the return instructions and the address. Items need to be unworn, undamaged and in their original packaging. The full details are on the Return Policy page.

Who pays the return postage? If we made the mistake (wrong item, wrong colour, damaged on arrival), we cover it and send a replacement. If it's a change of mind or the wrong size, the return postage is yours; please use a tracked service.

When do I get my refund? Once your return has arrived and we've checked it, we email you and refund to your original payment method, within 30 days at the latest.

Can I exchange for another size? Yes. Email us with your order number and the size you'd like, and we'll sort the exchange with you by email.

Can I cancel my order? Yes, as long as it hasn't been processed yet. Email us straight away with your order number. Once it's processed or shipped we can't stop it, but you can still return it.

About us

Who are you? Harrow & Lane is run by the two of us, a couple who got tired of clothes made for one narrow idea of a woman. Every piece is chosen for how it actually fits and feels, not for how it looks on a hanger. Read our story.

How do I reach you? Email support@harrowandlane.com or use the form on the Contact page. We're around 7 days a week and reply within 24 hours.